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At FlashTurbo, we understand that your privacy matters. When you trust us with your backup and disaster recovery needs, you're also trusting us with sensitive business data. This policy explains how we handle that responsibility.
We've written this in plain language because privacy policies shouldn't require a law degree to understand. If something isn't clear, just ask us.
Running a backup service means we interact with different types of data. Here's what we collect and why:
| Data Type | What We Collect | Purpose |
|---|---|---|
| Account Information | Name, email, company details, phone number | Service delivery and account management |
| Technical Data | System configurations, backup logs, performance metrics | Service optimization and troubleshooting |
| Usage Analytics | Feature usage, access patterns, error reports | Product improvement and security monitoring |
| Communication Records | Support tickets, emails, call recordings | Customer service and training purposes |
We don't peek into your actual backup content. Your files remain encrypted and inaccessible to our staff during normal operations. We only access backup content when you specifically request help with data recovery.
Your information serves specific business purposes:
We don't use your data for advertising or sell it to third parties. Your backup data is your backup data.
Security isn't just a feature for us – it's the foundation of everything we do. Our protection measures include:
Our Taiwan data centers meet international security standards and undergo regular compliance audits. We maintain detailed incident response procedures and will notify affected customers within 72 hours if any security event impacts their data.
Under Taiwan's Personal Data Protection Act and international privacy standards, you have several rights regarding your personal information:
Request a copy of your personal data and move it to another service provider if needed.
Update incorrect information through your account settings or by contacting our support team.
Request deletion of your account and associated data, subject to legal retention requirements.
Limit how we process your data while maintaining essential service functions.
To exercise these rights, contact us through the information provided below. We'll respond within 30 days and verify your identity before processing requests.
We share data only when necessary for service delivery or legal compliance:
All third-party partners sign comprehensive data protection agreements and undergo regular security assessments. We never share data for marketing purposes or allow partners to use your information for their own business activities.
We keep your information only as long as necessary:
You can request immediate deletion of most data types, though some information may be retained longer due to legal obligations or legitimate business needs.
Your data primarily remains within Taiwan, but some processing may occur internationally:
All international transfers use appropriate safeguards including standard contractual clauses and encryption. We maintain the same privacy protections regardless of processing location.
We update this policy periodically to reflect service changes or legal requirements. When we make significant changes, we'll notify you by email and through your account dashboard.
Continued use of our services after notification constitutes acceptance of policy updates. You can always review the current version on our website, and we maintain an archive of previous versions upon request.